At Primeindoors, we are committed to ensuring your satisfaction with every purchase. We offer a hassle-free 30-day return policy, giving you 30 days from the date of receipt to request a return.
Eligibility for Returns
To qualify for a return, your item must be in its original condition—unused, unworn, with all tags attached, and in its original packaging. A valid receipt or proof of purchase is required for all returns.
How to Initiate a Return
To start a return, please email us at help@primeindoors.com. Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.
If you have any questions about the return process, feel free to contact us at help@primeindoors.com.
Damaged or Defective Items
Please inspect your order upon arrival. If you find any damages, defects, or receive the wrong item, contact us immediately. We will assess the issue and work with you to resolve it promptly.
Exchanges
For exchanges, we recommend returning the original item first. Once your return is approved, you can place a new order for the correct item. This ensures a quicker and smoother exchange process.
Order Cancellations
If you need to cancel an order, contact us at help@primeindoors.com as soon as possible. If your order has not yet shipped, we will issue a full refund. If it has already been shipped, you may return it following our standard return process.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
If you have not received your refund within 10 business days of approval, please contact us at help@primeindoors.com.
Thank you for shopping with Primeindoors! Your satisfaction is our priority, and we are always here to assist you with any questions or concerns.
Contact Information
📌Trade Name: Primeindoors
📧Email: help@primeindoors.com
📞Phone: +1 (520) 800-5180
📍Address: 6650 Rivers Ave ste 100, North Charleston South Carolina 29406, United States
