FAQs

Need Help?

Welcome to Primeindoors! We’re here to ensure your shopping experience is smooth and enjoyable. On your right side you’ll find answers to common questions about our products, services & policies.

If you need further assistance, don’t hesitate to contact our support team.

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General Questions

1. What is Primeindoors?

Primeindoors is an online store specializing in premium-quality kitchen appliances & fashion products (Ties & bowties). We offer a carefully curated collection designed to elevate your requirements for any occasion.

2. What types of products do you offer?

We offer a vide variety of home & kicthen appliances spanning various brands and a stylish selection of neckties and bowties in various colors, patterns, and materials to suit your needs.

3. What are your working hours for support?

Our support team is available:

⏰Monday – Friday: 9:00 AM – 5:00 PM (CST)
⏰Saturday & Sunday: Closed

4. What is your Trade Name & Address?

Ordering & Payment

1. How do I place an order?

Ordering is easy! Browse our website, select your desired product add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you're all set!

2. What payment methods do you accept?

We accept secure payment options, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

3. Is my payment information secure?

Yes! We use SSL encryption and industry-standard security measures to protect your payment details.

4. Can I cancel or change my order after it’s placed?

If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us immediately at help@primeindoors.com for assistance.

Thank you for choosing Primeindoors! We’re committed to providing you with stylish, high-quality products. Happy Shopping!

Shipping & Delivery

1. How much does shipping cost?

We offer free shipping on all orders—no hidden fees!

2. How long will it take to receive my order?

  • Handling time: 1-2 business days
  • Transit time: 5-8 business days
  • Estimated delivery time: 6-10 business days
  • Cut-off time: Orders placed after 5:00 PM (CST) will be processed the next business day.

3. Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your order on our website’s “Track Your Order” page.

Returns & Refunds

1. What is your return policy?

If you're not completely satisfied, you can return your order within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase. For more details, visit our Returns & Refunds page.

2. How do I start a return?

Contact our customer support team at help@primeindoors.com or visit our Returns & Refunds page for step-by-step instructions.

3. When will I receive my refund?

Refunds are processed within 7 business days after we receive your return request. The amount will be refunded to your original payment method. If your refund isn’t reflected within 10 business days, please contact us at help@primeindoors.com

4. Branding is simply a more efficient way to sell things?

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