Frequently Asked Questions (FAQs)

Welcome to Primeindoors! We’re here to ensure your shopping experience is smooth and enjoyable. Below, you’ll find answers to common questions about our neckties, bowties, services, and policies. If you need further assistance, don’t hesitate to contact our support team.

General Questions

  1. What is Primeindoors?
    Primeindoors is an online store specializing in premium-quality neckties and bowties. We offer a carefully curated collection designed to elevate your style for any occasion.

  2. What types of products do you offer?
    We offer a stylish selection of neckties and bowties in various colors, patterns, and materials to suit both formal and casual settings.

Ordering & Payment

  1. How do I place an order?
    Ordering is easy! Browse our website, select your favorite ties, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you're all set!

  2. What payment methods do you accept?
    We accept secure payment options, including:

    • American Express

    • Apple Pay

    • Diners Club

    • Discover

    • Google Pay

    • Mastercard

    • Shop Pay

    • Visa

  3. Is my payment information secure?
    Yes! We use SSL encryption and industry-standard security measures to protect your payment details.

Shipping & Delivery

  1. How much does shipping cost?
    We offer free shipping on all orders—no hidden fees!

  2. How long will it take to receive my order?

    • Handling time: 1-2 business days

    • Transit time: 5-8 business days

    • Estimated delivery time: 6-10 business days

    • Cut-off time: Orders placed after 5:00 PM (CST) will be processed the next business day.

  3. Can I track my order?
    Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your order on our website’s “Track Your Order” page.

Returns & Refunds

  1. What is your return policy?
    If you're not completely satisfied, you can return your order within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase. For more details, visit our Returns & Refunds page.

  2. How do I start a return?
    Contact our customer support team at help@primeindoors.com or visit our Returns & Refunds page for step-by-step instructions.

  3. When will I receive my refund?
    Refunds are processed within 7 business days after we receive your return. The amount will be refunded to your original payment method. If your refund isn’t reflected within 10 business days, please contact us at help@primeindoors.com.

Contact & Support

  1. How can I get in touch with Primeindoors?
    We’re happy to help! You can reach us via email at help@primeindoors.com or through the Contact Us page on our website. Our support team is available:

    ⏰ Monday – Friday: 9:00 AM – 5:00 PM (CST)
    ⏰ Saturday & Sunday: Closed

  2. Can I cancel or change my order after it’s placed?
    If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us immediately at help@primeindoors.com for assistance.

Thank you for choosing Primeindoors! We’re committed to providing you with stylish, high-quality neckties and bowties. Happy shopping!

Contact Information
📌Trade Name: Primeindoors
📧Email: help@primeindoors.com
📞Phone: +1 (520) 800-5180
📍Address: 6650 Rivers Ave ste 100, North Charleston South Carolina 29406, United States